Returns Policy

Effective Date: October 15, 2023

At HINTHERIQ, we aim to ensure complete satisfaction with your purchase. If you are unsatisfied for any reason, our return policy is designed to be straightforward and fair.

Eligibility for Returns

• Items must be returned within 30 days from the date of receipt.
• The product must be in its original condition, unused, and with all original packaging and tags attached.
• Proof of purchase, such as a receipt or order confirmation, is required for returns.

Non-returnable Items

• Gift cards
• Downloadable software products
• Personal care goods (e.g., cosmetics), unless faulty or defective

Return Process

1. To initiate a return, please contact our customer service team at [email protected].
2. Provide the order number, product details, and reason for the return.
3. Once your return is approved, you will receive a return authorization number and instructions on how to proceed.

Refund Policy

• Refunds will be processed to the original payment method within 7 to 10 business days after the returned item is received and inspected.
• Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer, unless the return is due to our error.

Exchanges

If you need to exchange an item for the same product, please follow the return process. Exchanging items for different products or sizes requires a new purchase.

Contact Information

For any questions or further assistance, please contact our customer support team at [email protected] or call us at (123) 456-7890. We are here to help you.